AIMS - Business Relationship Management

Business Relationship Management

Every business faces different challenges and a standard one-size-fits-all solution cannot always address all the specific needs.

We understand the necessity of having services and solutions that are tailored to your business needs. That's why we have Service Managers that regularly connect with customers to understand their business, growth direction and needs in order to add value to specific areas and expedite their target achievement.

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What We Offer

Service Reviews

Regular meetings before and after major changes to evaluate past performance, current and projected business needs, and propose enhancements to the service scope and associated service level agreements (SLAs).

Service Complaints Management

Processing your feedback by taking your concerns on board and trying to resolve any outstanding issues, as well as improving the services we provide to you.

Customer Satisfaction Management

Conducting surveys to evaluate the performance of our staff and services, allowing good practices to be properly rewarded and services renewed.

Learn more about our business relationship management.